How secure is my online order?
Forest Furniture adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information. card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us: Quick checkout process, easily view your order status and order history, receive updates detailing our new releases and special promotions.
What if I forgot my password?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX,Discover), PayPal, and Stripe payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Any cancellation made after an order has been placed, will be subject to a cancellation fee of USD 0.50 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations. Please note that any orders that have already been packed or shipped cannot be cancelled.
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
When will my order ship?
Orders are usually processed and shipped within the day of purchase. We do our very best to get the product to you as soon as possible. With such huge demand on these products, we have warehouses all over the world to handle the extra demand. You should get a tracking number in your email once it ships. We know you are looking forward to your awesome purchase. One thing we guarantee, is product delivery. Customer service is the backbone of our company.
For all states OTHER than New York and New Jersey:
Our deliveries will be done by our trusted freight carriers such as UPS, YRC, Daylight Transport, and more. Free Delivery is curbside, meaning right to the front of your home, however inside delivery and installation is available for an additional fee. Please call us on 718-981-1100 to quote you on the cost of inside delivery and setup.
When will I receive my item?
Please allow 1-5 business days for delivery. Our Stock is spread out over multiple fulfillment centers in order for them to get to you faster. We make sure each order is being taken care of and shipped out in the best packaging. If your order hasn’t arrived inside the estimated delivery times, please contact our support team at firstname.lastname@example.org
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 7 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.